Zana's Privacy Policy

Privacy Policy

This Privacy policy summarizes important information pertaining to how we collect, use, and share any personal information collected. This Privacy policy is applicable to personal information collected through all of Zana including but not limited to websites, mobile applications and such other available platforms. All your data is protected in accordance to the General Data Protection and Regulation (GDPR) laws.

  1. Personal information

Personal information is information about an identifiable individual, as defined by applicable law of the land and for purposes of this platform such information shall be construed in accordance with the General Data Protection (GDPR) laws. You are still the owner of this information and can request deletion of your data.


2. Collection and Use

From time to time we shall collect personal information that you choose to provide. This includes information provided when registering with our platforms, contacting us, completing surveys or questionnaires and posting information on public areas of our websites, social media and mobile applications.

Through your use of any of our platforms you may provide us with personal information such as your name, contact details, personal preferences, and details of your platform use.

By doing so, you are agreeing to our use of that information as set out in this Privacy Policy.

3. Use of personal Information

We may use personal information collected from you to provide specific services that you request, as well as to provide additional services that may be of interest. For example, we may use your personal information in the following ways:

Marketing Communications.

We may use your personal information to communicate with you about our products and services, and those of our subsidiaries, affiliates, and any of their related businesses. You will have the choice to opt out of such promotional emails at your discretion.

Marketing analysis.

We may use your personal information for internal marketing analysis, for example, to assess trends amongst our consumers or to measure the amount of traffic to our websites. To conduct analysis on what products our consumers are more interested in so as to serve you better.

Transactional purposes.

We may use your personal information to respond to your queries and requests, maintain your accounts, and manage transactions such as credit card payments for any goods and services offered by us. Your credit/debit card information is stored in our databases and is not used in any other way except in situations where you request us to access this data.

4. Disclosure of personal Information

By continuing to use any of our platforms including this one you hereby authorize us to disclose and or transfer your personal information to third parties but only in so far as such disclosure if for furtherance of the company’s objectives, permitted disclosure by the law and provided such third parties shall keep such information secret.

For purposes of our platforms, permitted disclosure shall entail;

5. Public areas of our platforms

Information that you post on or through the public areas of either of our platforms for instance chat rooms and discussion groups are generally accessible to, and may be collected and used by, others and shall not be subject to any privacy obligations to us.

6. Security

Whereas we have instituted security mechanisms to safeguard and protect information collected by us from the websites both from an administrative and managerial level, we have no control over the privacy of any communications while in transit to us. We recommend that you not include confidential, proprietary or sensitive information in such communications.

In the event that at our sole discretion we believe your information to be compromised we may notify you of such compromise but at all times you shall be indemnified from any claims by you.

Provided that at all times you are responsible for maintaining the strict confidentiality of your account password, and you are responsible for any activity under your account and password. It is your sole responsibility to control the dissemination and use of your password, control access to and use of your account, and notify us when you wish to cancel your account. We will not be responsible or liable for any loss or damage arising from your failure to comply with this obligation.

Secure Shopping

Zana.ke takes great pride in offering a safe and secure online shopping experience. We understand that the safety of your personal information is extremely important to you, and protecting your data is of utmost importance to us. We use the latest security technologies to encrypt your personal information as it travels across the internet.

When you place an order, or access your account information, it's done using the Secure Socket Layer (SSL) encryption method; your details are encrypted before the information goes from your computer to our servers. Comprehensive security measures and access controls are in place to protect customer information collected and stored on our servers and systems, and ensure that these details are only accessible by authorised personnel for authorised reasons. These security measures are routinely tested and validated in order to provide the highest levels of security to protect customer information.

Our payment transactions are handled by M-Pesa and iPay, which are easy and straightforward to use and at the same time makes sure all your details are secured with bank grade security and processes to ensure your money is safe.